When will PayDown be available?
We're putting the finishing touches on PayDown. Join our early access list on the
PayDown page to be notified at launch.
Is my financial data secure?
Yes. PayDown uses biometric authentication, optional two-factor
authentication, and bank-grade encryption. We never sell your data.
See our
Privacy Policy for full details.
Which banks does PayDown support?
PayDown connects to thousands of banks via Plaid for automatic transaction
sync, and also supports CSV import from Chase, Amex, Capital One, Discover,
and Citi.
Is PayDown free?
PayDown will be free at launch. CSV import will always be free, and Plaid auto-sync will be free initially. A premium tier is planned for future Plaid features, but you'll be able to use PayDown's core features without paying.
What is the AI Financial Coaching Email?
The AI Financial Coaching Email is an opt-in personalized financial coaching email that analyzes your card data, APR, payoff progress, and spending patterns to provide tailored advice. To enable it, go to Menu → Preferences → AI Coaching Email in the app. The email is for informational purposes only and does not constitute financial advice.
What are push notifications used for?
PayDown sends optional push notifications for payment reminders, weekly check-ins
(when you have an active debt payoff plan), and payoff celebrations. You can control
all notifications in the app's preferences. Notifications are available in English,
Spanish, and French.
What is the Accountability Partner feature?
PayDown lets you invite a trusted partner — like a spouse, family member, or friend — to share specific credit card details. Your partner gets a read-only view of the cards you choose to share, including balances, transactions, interest costs, and true cost analysis. You control exactly which cards are shared and can revoke access at any time from the app's settings.
How does the Accountability Partner feature protect my privacy?
You choose exactly which cards to share with your partner — they only see what you allow. Partners receive read-only access and cannot make changes to your account. Share invitations expire after 72 hours if not accepted. You can revoke your partner's access at any time from the Accountability Partner settings. If either party deletes their account, the share relationship is automatically removed.
What languages does PayDown support?
PayDown is available in English, Spanish, and French. The app automatically detects
your device language, but you can manually switch languages anytime in the app's settings.
What is the Calculator tab?
The Calculator helps you evaluate purchases before you make them. It shows the true cost
of a purchase based on your effective APR and how long you typically carry a balance.
It displays both "True Cost" (interest cost only) and "Decision Cost" (includes opportunity
cost for optional purchases).
What is the Progress tab?
The Progress tab tracks your debt payoff journey over time. It shows balance trends,
monthly interest and fees costs, effective APR over time, and estimates how long
until you're debt-free based on your recent payment behavior.
How does PayDown calculate my effective APR?
PayDown calculates your effective APR based on actual interest and fees charged on your
statements, not just the stated rate. It uses a trailing 3-month average to smooth out
month-to-month variations and give you a realistic picture of what you're actually paying.